Returns & Exchanges
Review eligibility and charges before requesting a return.
Eligible, non-customized stock jackets can be returned within 10 days of delivery.
A restocking fee of 15% of the jacket price, with a minimum of $35, is deducted from approved change-of-mind returns.
Items must be in original condition
Unworn, unwashed, and with all original tags attached
Original packaging required
Return items in their original packaging or a suitable alternative
Proof of purchase needed
Include your order number or receipt with the return
Request a return within 10 days
From the date of delivery confirmation
Non-returnable Items
- • Personalized or custom items
- • Undergarments and swimwear (with hygiene seal removed)
- • Items marked as final sale
- • Gift cards
If your jacket arrives faulty or incorrect, contact us with your order number and photos. We will review the issue and arrange an appropriate remedy. The change-of-mind restocking fee does not apply to these cases.
Initiate Return
Contact us at info@jacketee.com or use the contact form with your order number
Receive Instructions
We will confirm eligibility, the return address and any applicable charges before you ship the item.
Pack & Ship
Pack the item securely with all tags and follow the return instructions we provide.
Receive Refund
Once we receive and inspect the item, we'll confirm the approved refund amount and process it to your original payment method.
For eligible stock jackets, request a size or color exchange within 10 days of delivery. Contact us before shipping the item; availability and any applicable charges will be confirmed first.
If your preferred size or color is unavailable, contact us to discuss the available options.
Processing Time
Refunds are processed after we receive and inspect your return.
Refund Method
Refunds are credited to the original payment method used for purchase
Your bank or card provider may need additional time to post the refund to your account.